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January 18, 2022



UBA introduces banking on WhatsApp, Facebook Featured

May 06, 2020

United Bank for Africa (Ghana) Limited has developed an innovative way of banking through WhatsApp and Facebook Messenger.

Dubbed: Leo, the App serves as a chat box which allows customers to have access to the services of the bank without visiting the banking premises.
Speaking at the launch, which was done through a live streaming on social media, the Managing Director and Chief Executive Officer of the bank, Mr Isong Udom, noted that the world was changing and physical contact was becoming a thing of the past, particularly due to the Covid-19 pandemic.

Adapting to new technology

As a result, he said, it had become imperative on the part of the bank to adapt to every possible technology to ensure its successful operation.
“The LEO product has been developed painstakingly to answer the call of the time where little or no human intervention is required. LEO as an answer to our customers' dissatisfaction with the status quo and the best thing to happen to Ghana,” he said.

“Banking through LEO has integrated all our offerings, from account opening to customer service, on WhatsApp and Facebook Messenger for the comfort and convenience of our customers,” he added.

 The bank, he said, was proud to have stepped up to the challenge as a trailblazer to provide unrivalled convenience for its customers all over the world.
Mr Udom said the innovation had been tried, tested and refined and was presently working in 19 African countries where the bank operated.

Product features

Speaking on the product features, the Head of Digital Banking Sales at the UBA, Mr Kenneth Ugwuanyi, explained that the initiative was a personal banker and users could bank on social media simply by initiating a conversation with the app.  
“LEO will chat you into opening an account, checking your account balance, transferring funds, carrying out mobile money transactions, paying  utility bills, airtime top up, savings and spend limit, linking of additional accounts, customer care and other banking services, such as request/stop/confirm cheques, block card, log & track complaints, ATM/branch locator, freeze on account and so much more,” he added.

To have access to the initiative, he said, customers would have to save the application number, which is 0577822822, adding that the number would enable them to initiate a chat with the bank on WhatsApp.

In addition, Mr Ugwuanyi said, customers could also search for “UBA ChatBanking” on Facebook Messenger to get access to the new feature.

“Just like Microsoft's Cortana, Apple's Siri and Google Assistant, UBA's LEO has been designed to deliver personalised experience. Leo is a personal relationship officer and friend; the more you use it, the better it understands you. No two customers will have the same experience with LEO over time. Each customer shall be treated with uniqueness based on his or her individual needs and demands,” he said.

“LEO is your friend, one who is available for you every single second, every single minute of the entire year. LEO is your personal banker, one who is available to provide all the answers you need for your banking enquiries. LEO is UBA, a trustworthy partner that always works to ensure your best interests,” he added.

Source: Graphiconline

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